Techio works alongside your IT and EMR teams, owning peripheral readiness, deployment, and workflow testing with staff training and 24/7 onsite support through go-live and ongoing operations.
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Techio brings a specialized team to handle peripherals assessment, integration coordination, deployment, and testing alongside your IT and application teams. We work with clinical staff to validate workflows, train users, and provide onsite support through go-live and beyond.
An EMR implementation can expose gaps in device compatibility, configurations, and clinical workflows. Techio assesses your existing peripherals, identifies what needs to change, and plans the updates and replacements needed before deployment.
The peripheral workflow extends beyond the physical device. Techio works across the relevant application, workstation or server, operating system, network, queue, and endpoint requirements to define and validate how output and input should function in the target environment.
Powering on a device or producing a test page does not prove the production workflow works. Techio stages, configures, deploys, maps, and validates the actual workflows users will depend on after activation.
Once users move into the new environment, a missed mapping, failed label, or device configuration issue can immediately reach the floor. Techio provides onsite peripheral expertise during activation so those problems can be diagnosed at the device and workflow level without unnecessarily pulling the core application team into endpoint troubleshooting.
Your IT and application teams can focus on their project responsibilities while Techio handles peripheral readiness and deployment.
Your team has a dedicated partner to coordinate device requirements, troubleshoot problems, and see them through.
Peripheral issues can be addressed where the user and device actually are.
Clinical and laboratory teams test device-dependent workflows before activation, giving you time to address gaps and prepare staff.
Review existing devices, identify workflow requirements, and plan necessary changes and replacements.
Coordinate printing, scanning, and device-dependent workflows with your Epic application teams.
Configure and deploy devices, test with clinical and laboratory teams, and train staff.
Provide 24/7 onsite support, rapid triage, replacement capacity, and escalation ownership.
Resolve ongoing device issues and manage maintenance, refresh planning, and replacement.
Ideally during readiness and planning, before compatibility issues, workflow dependencies, and site-specific exceptions become late-stage implementation problems.
No. Techio owns the agreed peripheral workstream and coordinates with the broader implementation team.
The documented scope includes print, scanning, label and wristband output, secure print, digital fax, queues, workstation mappings, and related application input/output workflows.
Yes. Techio can provide onsite support for peripheral issues, workflow failures, device swaps, queue and mapping problems, and related escalations during activation.
Techio can remain through stabilization to resolve recurring issues, complete configuration cleanup, reconcile inventory, optimize workflows, and transition the environment into normal operations.